Return Policy
Return Timeframe
We accept returns within 30 days of delivery. Items must be in original condition, unassembled, and in their original packaging with all parts included.
Return Process
To initiate a return:
- Log in to your account at playkitchensshop.com
- Navigate to “Order History”
- Select the item(s) for return
- Complete the return request form
- Print the provided return label
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipping fees are deducted from your refund.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Return Conditions
To qualify for return:
- Product must be unused and unassembled
- All original packaging and materials must be included
- All tags and labels must be attached
- All parts and accessories must be present
Non-Returnable Items
The following items cannot be returned:
- Assembled products
- Used items
- Damaged products due to customer misuse
- Final sale items
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage/defect
- Include your order number
We will arrange a replacement or refund.
Return Exceptions
Large items requiring freight shipping may have different return requirements. Please contact us through playkitchensshop.com for assistance.
Return Shipping
Use the provided return label from playkitchensshop.com. Without this label, we cannot guarantee proper processing of your return.
Restocking Fee
Most returns don’t incur restocking fees. However, large or heavy items may be subject to a 15% restocking fee.
Exchange Policy
We don’t offer direct exchanges. To exchange an item, return the original product and place a new order on playkitchensshop.com.
Return Status
Track your return status by logging into your account at playkitchensshop.com. You’ll receive email notifications at each processing stage.
Missing Items
If your return is missing items, we’ll contact you and adjust the refund amount accordingly. The return process will pause until resolved.
Return Approval
All returns require approval before processing. We’ll notify you via email once your return is approved or if additional information is needed.
Holiday Returns
Items purchased during holiday seasons have extended return periods until January 31st. The extended policy applies to purchases made between November 1st and December 31st.
International Returns
We only accept returns from United States addresses. International returns cannot be processed at this time.
Store Credit
You may choose to receive store credit instead of a refund. Store credit never expires and can be used on future purchases at playkitchensshop.com.
Return Packaging
Pack items securely in original packaging. Use additional padding to prevent damage during return shipping. We’re not responsible for damage during return transit.
Return Address
Always use the return address provided with your return label. Returns sent to other addresses may not be processed.
Cancellation Policy
Orders can be cancelled within 1 hour of placement. After 1 hour, orders enter processing and must be returned using standard return procedures.
Quality Inspection
All returns undergo quality inspection upon receipt. Items failing inspection will receive a partial refund or be returned to the customer.
Contact Information
For return questions, visit playkitchensshop.com or contact customer service. Have your order number ready when contacting us.