Shipping & Delivery Policy
Delivery Timeframes
We process orders within 1-2 business days. Standard delivery takes 5-10 business days after processing. Express delivery options are available for faster shipping.
Shipping Costs
Shipping costs are calculated based on your location and order size:
- Standard shipping: $9.95
- Free shipping on orders over $75
- Express shipping: $19.95
- Oversized items: Additional charges may apply
Shipping Areas
We currently ship to all 50 US states. International shipping is not available at this time. Some remote locations may require additional delivery time.
Order Processing
Orders placed before 2 PM EST Monday-Friday are processed the same business day. Weekend orders are processed on the next business day.
Delivery Methods
We partner with reliable carriers including UPS, FedEx, and USPS. The carrier used depends on your location and package size.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account at playkitchensshop.com.
Delivery Issues
If you experience any delivery problems:
- Check your tracking number first
- Contact the carrier directly
- If unresolved, contact us through playkitchensshop.com
Signature Requirements
Signature confirmation is required for all orders over $250. If you’re not home, the carrier will leave a delivery attempt notice.
Shipping to Multiple Addresses
We currently don’t offer shipping to multiple addresses in one order. Please place separate orders for different shipping addresses.
Delivery Date Changes
Once an order is shipped, delivery dates cannot be changed. You can request address changes before shipment through playkitchensshop.com.
Package Acceptance
Please inspect packages upon delivery. Note any damage on the delivery receipt before signing. Report concealed damage within 48 hours.
Weather Delays
Severe weather conditions may cause delivery delays. We’re not responsible for delays caused by weather or carrier issues.
Order Modifications
Contact us immediately through playkitchensshop.com if you need to modify your order. Changes are only possible before order shipment.
Lost Packages
If your tracking shows delivered but you haven’t received your package:
- Check with household members and neighbors
- Look around your property
- Contact the carrier
- File a claim if necessary
International Shipping
We currently only ship within the United States. We’re working to expand our shipping areas in the future.
Oversized Items
Some larger play kitchens may require special shipping arrangements. Additional fees and delivery times will be communicated before order confirmation.
Business Delivery
We offer business delivery services. Please contact us through playkitchensshop.com for commercial shipping rates and options.
Delivery Exceptions
Rural areas and remote locations might experience longer delivery times. Some areas may require pickup from the nearest carrier facility.
Shipping Confirmation
You’ll receive shipping confirmation via email once your order leaves our warehouse. This email includes all relevant tracking information.
Holiday Shipping
During holiday periods, please allow additional processing and delivery time. Specific holiday deadlines are posted on playkitchensshop.com.
Contact Information
For shipping questions, visit our help center at playkitchensshop.com or contact our customer service team during business hours.